PART 1 : GENERAL CONDITIONS OF RENTAL OF ACCOMMODATION

ARTICLE 1 : GENERAL PROVISIONS
The reservation is agreed with the lessor NAME First name / Company name
• Address (of the lessor) : Address, N° to postal code CITY
• Telephone: +32 ***
• E-mail address : ***@***
• Bank account (of the lessor) : IBAN BE*** (BIC : ***)
• VAT number (si applicable) : BE***

The contract is a tourist rental contract. The rental period is an essential condition without which the contract would not have been concluded. The tenant may not establish his residence in the rented building.

The establishment includes ** accommodation(s) for a respective capacity of ** persons.
Details of Accommodation 1: Name; address; capacity of ** persons
Details of Accommodation 2 (si applicable) : ***

The hirer is obliged to respect the maximum capacity announced in the rental. Any violation of this clause may result in the immediate termination of this contract, to the detriment of the tenant, the amount of the rental remaining definitively with the lessor.

The tenant must arrive on the specified day and at the specified time. In case of late or delayed arrival, the tenant must inform the landlord.

! Choisissez une des 3 formules ci-dessous et supprimez les 2 autres !
ARTICLE 2 : TERMS AND CONDITIONS OF THE CONTRACT
Formula 1 - Full prepayment
The rental is effective by the payment of the price of the stay (100% of the amount) :
• either collected by the secure payment system (Stripe) when booking online ;
• or to be paid to the lessor's bank account number within ** days following the reception of the electronic reservation confirmation (voucher).

Formule 2 – Prépaiement partiel
The rental is effective by the payment of a deposit of ** % of the price of the stay :
• either collected through the secure payment system (Stripe) when booking online ;
• or to be paid to the lessor's bank account number within ** days following the receipt of the electronic reservation confirmation (voucher).

The balance of the stay (** % remaining) is to be paid by bank transfer at the latest ** days before arrival to the bank account of the lessor.

Any reservation made within ** days before the arrival date is considered as late. In this case, the balance of the stay will be paid to the bank account of the lessor upon receipt of the electronic booking confirmation (voucher), i.e. before the beginning of the stay.

Formule 3 – Paiement à l'arrivée
The entire stay must be paid upon arrival. In case of non-payment, the Lessor reserves the right to debit the credit card given as a guarantee at the time of booking or to cancel the contract in accordance with the cancellation conditions accepted at the time of booking.
! Choisissez une des 3 formules ci-dessus et supprimez les 2 autres !

Unless otherwise specified in the booked offer, the price of the stay does not include :
• Guarantee : ***,** € (price in words)
• Charges : ***,** €/day(/person) or ***,** €/kWh (price in full)
• Cleaning at the end of your stay : ***,** € (price in words)
• Sheet rental : ***,** €/person (price in full)
• Breakfast : ***,** €/person
• Other : ***,** € (price in words)

! Supprimer l'article 2 bis si non-applicable !
ARTICLE 2 bis : THE GUARANTEE
The deposit, amounting to ***,** € (price in words), will be paid ** days before the stay by transfer to the bank account number of the lessor or deposited in cash on arrival.
The lessor reserves the right to refuse access to the establishment if the deposit is not paid.

The deposit will be returned within ** days after departure if there is no damage to the accommodation, annex buildings and surroundings.

The deposit is intended to cover all debts that the tenant may owe to the landlord upon return of the premises. In case of dispute, the lessor may, under his responsibility, keep the deposit until the responsibilities are clearly established. If it turns out that the tenant does not owe the sums claimed and that all or part of the deposit must be returned, the lessor will owe interest at the legal rate on the amount finally returned.
! Supprimer l'article 2 bis si non-applicable !

ARTICLE 3 : SOLIDARITY
In the case of multiple tenants, the person who made the reservation is responsible for the debts and claims of all the tenants.

ARTICLE 4 : LATE PAYMENT
If the Lessor does not receive the payments within the stipulated period, he may renounce the rental by registered letter or e-mail within ** days of the stipulated payment date.
This clause does not apply to late bookings.

Any amount due by the hirer and not paid ** days after its due date, will automatically and without notice of default, produce interest at the legal rate per month from its due date, the interest of any month started being due for the whole month.

ARTICLE 5 : CANCELLATIONS - EARLY DEPARTURE - NO SHOW

a) Cancellation by the tenant
Any cancellation must be notified to the lessor by registered letter or e-mail.
The cancellation conditions set out in the electronic order form (voucher) shall apply.

In the event of force majeure (or fait du prince) for either party :
1. The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to the reservation amount to be deducted from a future stay).
If no agreement can be reached within a period of 18 months, the amounts paid will be refunded in full to the hirer.

2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are refunded to the lessee.

b) Cancellation by the lessor
Any cancellation must be notified to the hirer by registered letter or e-mail.
The cancellation conditions set out in the voucher shall apply.

In the event of force majeure (or fait du prince) for either party :
1. The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher of an amount equivalent to the reservation amount to be deducted from a future stay).
If no agreement can be reached within a period of 18 months, the amounts paid will be refunded in full to the hirer.

2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are refunded to the lessee.

c) Early departure
The premature departure of the tenant does not entail any refund, even partial, of the price of the stay.

a) No-show
If the tenant does not show up within 24 hours of the arrival date mentioned on the contract :
• the reservation becomes null and void ;
• the payments remain the property of the lessor who reserves the right to claim the balance from the lessee ;
• the lessor may dispose of the property.la réservation devient nulle de plein droit.

ARTICLE 6 : RESPONSIBILITIES - INSURANCE

a) Fire insurance
The tenant must be covered by fire insurance (holiday insurance) for any damage he may cause to the building and the rented furniture.

The Tenant declares, after having verified it, that he is covered for such risks by his personal fire insurance (holiday insurance).

In the event of failure to do so, the Tenant undertakes to take out a policy covering this risk.

b) Family Civil Liability Insurance (private life)
The hirer declares that he/she is covered by a family civil liability insurance (private life).

In the event of failure to do so, the Hirer undertakes to take out a contract covering this risk.

! Choisissez une des 2 formules ci-dessous et supprimer l'autre !
ARTICLE 7 : PETS
Formule 1 – Animaux domestiques admis
Pets are allowed by special arrangement with the owner. They must be notified to the landlord. A possible supplement may apply.

Formule 2 – Animaux domestiques refusés
Pets are not allowed. In the event of non-compliance with this rule, the lessor has the right to refuse the lessee entry to his establishment. The refusal can in no way be considered as a modification or breach of contract on the initiative of the lessor, so that in the event of the lessee's departure, no reimbursement can be envisaged.
! Choisissez une des 2 formules ci-dessus et supprimer l'autre !

ARTICLE 8 : USE AND OCCUPATION OF THE PREMISES
The tenant undertakes to behave in a way that respects the inhabitants and the environment in general (fauna, flora, various equipment, etc.). He shall use the rented property in accordance with its purpose and as a prudent and responsible person.

The tenant must return the property in the condition in which it was received. He is liable to the lessor for any loss or damage.

Lively parties such as student parties, panty burnings, dances, etc. are not permitted.

! Supprimer l'article 8 bis si non-applicable !
ARTICLE 8 bis : INVENTORY
An inventory of the equipment of the rented property shall be made at the beginning and end of the stay. This inventory must be signed by both parties as proof of the condition of the rented property and its equipment.

Any discrepancies or anomalies must be reported to the lessor by 10.00 a.m. on the day following the day of arrival.
! Supprimer l'article 8 bis si non-applicable !

ARTICLE 9 : CLAIMS
All complaints must be sent to the lessor by registered letter or e-mail within 8 days of the end of the stay. Supporting documents must be enclosed.

In the absence of an agreement between the parties, only the courts of the judicial district of the place where the accommodation is located are competent.

! Supprimer l'article 8 bis si le bailleur n'est pas en ordre de cotisation auprès de la Fédération !
ARTICLE 9 bis : MEDIATION OF THE FEDERATION OF GITES AND GUEST ROOMS OF WALLONIA
In the absence of agreement between the parties, they shall submit their grievances to the secretariat of the Fédération des Gîtes et Chambres d'hôtes de Wallonie which shall attempt to propose an amicable solution.

In the absence of agreement between the parties, only the courts of the judicial district of the place where the accommodation is located shall be competent.

This clause applies only to establishments that are members of the Fédération des Gîtes et Chambres d'hôtes de Wallonie and that have paid their membership fees.
! Supprimer l'article 8 bis si le bailleur n'est pas en ordre de cotisation auprès de la Fédération !

ARTICLE 10 : PASSENGER CONTROL
The landlord is entitled to check and register the identity of all occupants of the accommodation in accordance with the 2007 Act. The tenant will be required to present a valid identity document (identity card or passport).

ARTICLE 11 : ACCEPTANCE OF THE GENERAL CONDITIONS
Unless expressly stipulated to the contrary, the hirer is deemed to have taken cognisance of the said conditions and to have accepted all the clauses thereof at the latest at the time of his online reservation, at the time of payment of the deposit and/or the balance of the stay, or at the time of taking possession of the establishment.


PART 2 : STANDARD TERMS AND CONDITIONS APPLYING TO ONLINE SALES VIA RMT

ARTICLE 1 : SUBJECT
These standard terms and conditions apply to all online reservations made with our establishment using the Regional Marketing Tool (RMT). Customers acknowledge that they are aware of and agree to these standard terms and conditions. Reservations are only possible if customers indicate their agreement with them. Customers may save and print off these standard terms and conditions.

ARTICLE 2 : OFFERS
All our advertisements, web pages and offers are drawn up in good faith on the basis of available information. Maps, photos and illustrations are shown for information purposes and are not contractually binding. They may be subject to alteration before a reservation is finalised. Customers authorise us to correct any obvious material errors in the information provided to them by us.

ARTICLE 3 : PRICING
The prices shown at the time of a reservation form the total price of the service that is sold, including taxes, charges and other sundry costs. Where there are supplements, they are clearly indicated before the service is reserved.

Customers authorise us to correct any obvious pricing errors.

ARTICLE 4 : RESERVATIONS
Customers choose the services presented in the regional marketing tool. They acknowledge being aware of the nature, purpose and reservation procedures for the services available in the regional marketing tool and having requested and obtained the requisite and/or additional information to make their reservations in full knowledge of the facts. Customers bear sole responsibility for their choice of services and for the fitness thereof for their purposes, such that we bear no liability in that regard. Reservations are deemed accepted by customers upon completion of the reservation process.

ARTICLE 5 : RESERVATION PROCESS
Reservations made by customers are made using the virtual reservation form that is accessible online in the reservation tool. Reservations are deemed made upon receipt of the reservation form. Customers undertake to fill in all the information needed for a reservation prior to making the reservation. Customers attest to the veracity and accuracy of the information they provide. Once the final choice of services to be reserved has been made, the reservation procedure comprises the following steps up to validation : input of bank card details where a deposit or down payment is required, reading and acceptance of the standard terms and conditions of sale relating to the service(s) rendered and, finally, validation of the reservation by the customer.

ARTICLE 6 : ACKNOWLEDGEMENT OF RECEIPT OF THE RESERVATION
The reservation tool acknowledges receipt of the customer's reservation and confirms it by immediately sending an e-mail. The e-mail confirmation of the reservation summarises the contractual offer, the reserved services, the prices, the terms and conditions of sale relating to the selected tariff and accepted by the customer, the date of the reservation made and the address of the establishment where the customer can make any complaints.

ARTICLE 7 : RIGHT OF CANCELLATION
It is pointed out that, under section VI.53 of Belgium's Economic Law Code, if the contract provides for a specific date or period of performance, the customer has no right to cancel in the case of a reservation:
• of accommodation other than for residential purposes (such as holiday accommodation),
• of transport,
• of care hire,
• of meals services and services linked to leisure activities.

8. DATA PROTECTION
We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data that you provide is necessary for processing your reservation and is essential for management and provision of the services (section 6(1)(b) of the aforementioned regulation). To these ends, your data may thus be passed on to our partners, particularly those for which Elloha.com manages the reservation tool, online payment service providers, service providers established in third countries. In particular, when making online payments, the customer's banking details will need to be sent by the payment service provider to the establishment's bank for the purpose of performing the reservation contract. We only make use of partners guaranteeing a level of protection complying with the principles laid down in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers by e-mail or post.

We retain your data for three years after the last contact (e-mail, reservation, etc.).

As a person whose data is collected, you have a right to access, rectify, erase your data as well as a right to oppose the collection of your data. These rights can be exercised by sending us an e-mail stating your full name and address and the matter on which you are writing.

Your complaints regarding the collection and processing of your personal data may be sent to the relevant regulatory authority.